💎 Refund & Return Policy

Effective Date: 07/31/2025

At ShopGold, we value our customers and take pride in the quality of our handcrafted jewelry. Because of the nature of our products, all sales are final. Please read our policy carefully:

🔁 Returns

• We do not accept returns or exchanges for reasons such as change of mind, wrong size, or personal preference.

• All jewelry is carefully inspected before delivery to ensure quality and accuracy.

📦 Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 3 days of delivery with the following:

• A clear photo of the item and packaging

• A description of the issue

• Your order number or proof of purchase

We will review the case and may offer:

• A replacement (if stock is available)

• A partial or full refund

• Store credit

We reserve the right to deny any claim that does not meet our policy criteria.

⏳ Processing Time

• Approved refunds will be processed within 7 business days.

• Refunds will be issued to the original payment method only.

❗Contact Us

For questions about your order or to report a problem, email us at:
📧 shopgold.us@gmail.com

Summary:

✅ Damaged item? Report within 3 days.
❌ No returns or refunds for change of mind.
⏱️ Refunds processed within 7 business days if approved.

what is this page

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.